Technical Support Officer (With Mobile App Support Experience)

Qualifications:

· At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
(Non-Nego)

· Strong knowledge of ticketing systems, problem management, and incident resolution processes.
(Non-Nego)

· Experience working with technology partners and cross-functional teams.
(Non-Nego)

· Excellent communication, analytical, and problem-solving skills.
(Non-Nego)

· Ability to manage multiple priorities and work effectively under pressure.
(Non-Nego)

Job Description:

Responsible for providing technical support for the Chinabank mobile application.
This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.
Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.