Technical Support Officer (Mobile Apps Or Digital Banking)

Functions:
Responsible for providing technical support for the Chinabank mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.
Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.

Qualifications:
At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
Strong knowledge of ticketing systems, problem management, and incident resolution processes.
Experience working with technology partners and cross-functional teams.
Excellent communication, analytical, and problem-solving skills.
Ability to manage multiple priorities and work effectively under pressure.

Preferred Certifications:
ITIL Foundation Certification
Certified Support Professional (CSP)
Certified Help Desk Professional (CHDP)