Technical Support Officer

- Responsible for providing technical support of the company systems/Application.
- This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.
- Work closely with technology partner Backbase, the company's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.

Qualifications:
· At least 3 years of experience in technical support, with a focus on mobile applications or digital banking. (Non-Nego)
· Strong knowledge of ticketing systems, problem management, and incident resolution processes. (Non-Nego)
· Experience working with technology partners and cross-functional teams. (Non-Nego)
· Excellent communication, analytical, and problem-solving skills. (Non-Nego)
· Ability to manage multiple priorities and work effectively under pressure. (Non-Nego)
· Preferred Certifications:
ITIL Foundation Certification
Certified Support Professional (CSP)
Certified Help Desk Professional (CHDP)