Technical Support Officer

Details of the offer

Qualifications:
· At least 3 years of experience in technical support, with a focus on mobile applications or digital banking. (Non-Nego)
· Strong knowledge of ticketing systems, problem management, and incident resolution processes. (Non-Nego)
· Experience working with technology partners and cross-functional teams. (Non-Nego)
· Excellent communication, analytical, and problem-solving skills. (Non-Nego)
· Ability to manage multiple priorities and work effectively under pressure. (Non-Nego)
· Preferred Certifications:
a. ITIL Foundation Certification
b. Certified Support Professional (CSP)
c. Certified Help Desk Professional (CHDP)

Job Description:
1. Responsible for providing technical support for the Chinabank mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.
2. Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

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