Technical Support Officer

- At least 3 years of experience in technical support, with a focus on mobile applications or digital banking. (Non-Nego)
- Strong knowledge of ticketing systems, problem management, and incident resolution processes. (Non-Nego)
- Experience working with technology partners and cross-functional teams. (Non-Nego)
- Excellent communication, analytical, and problem-solving skills. (Non-Nego)
- Ability to manage multiple priorities and work effectively under pressure. (Non-Nego)
- Preferred Certifications:
ITIL Foundation Certification
Certified Support Professional (CSP)
Certified Help Desk Professional (CHDP)
- Incident Management process (Non-Nego)
- Knows L1, L2, and L3 Support plus Severity of Tickets (P2, P2, and P3) (Non-Nego)
- Ticket escalation to L3 (Non-Nego)
- Can run triage if there are P1 incident (Non-Nego)
- Familiar with the Root Cause Analysis (Non-Nego)
- Troubleshoot the solution according to the reported ticket (Non-Nego)
- Amenable to work at Makati