Technical Support Officer

Qualifications:
· At least 3 years of experience in technical support, with a focus on mobile applications or digital banking. (Non-Nego)
· Strong knowledge of ticketing systems, problem management, and incident resolution processes. (Non-Nego)
· Experience working with technology partners and cross-functional teams. (Non-Nego)
· Excellent communication, analytical, and problem-solving skills. (Non-Nego)
· Ability to manage multiple priorities and work effectively under pressure. (Non-Nego)
· Preferred Certifications:
a. ITIL Foundation Certification
b. Certified Support Professional (CSP)
c. Certified Help Desk Professional (CHDP)

Job Description:
1. Responsible for providing technical support for the Chinabank mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.
2. Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.