Technical Support Office (Incident Management)

Details of the offer

Qualifications: At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.Strong knowledge of ticketing systems, problem management, and incident resolution processes.Experience working with technology partners and cross-functional teams.Excellent communication, analytical, and problem-solving skills.Ability to manage multiple priorities and work effectively under pressure. Someone who knows the following:
Incident Management process
Knows L1, L2, and L3 Support plus Severity of Tickets (P2, P2, and P3)
Ticket escalation to L3
Can run triage if there are P1 incident
Familiar with the Root Cause Analysis
Troubleshoot the solution according to the reported ticket

Job Description:

Responsible for providing technical support for the Chinabank mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.
Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.


Nominal Salary: To be agreed

Source: Grabsjobs_Co

Requirements

Systems Engineer

The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet serv...


Rise - National Capital Region

Published a month ago

Fullstack Web Developer

About the Role Full Stack Developers work individually or part of a team to develop and maintain a variety of web projects. They are responsible for buildin...


Penbrothers - National Capital Region

Published a month ago

Junior It Soc Analyst (Work From Home)

Nityo Infotech is on the lookout for dedicated IT Security Operations Center Level 1 Analysts. If you're ready to step into the world of cybersecurity and wo...


Nityo Infotech - National Capital Region

Published a month ago

Salesforce Reporting Analyst

COMPANY PROFILE:A trusted BPO company provide services such as brand representation, field education, event promotion, and innovative retail solutions. Addit...


Jk Network Services - National Capital Region

Published a month ago

Built at: 2024-11-12T00:25:02.211Z