Technical Support Manager

1. Candidate must possess at least a Bachelor's/College Degree in Computer Science, Computer Engineering, or a related IT course from a reputable college/university.
2. At least 2 years of experience in a related function is required.
3. Experience in remote desktop and onsite technical assistance is required.
4. Provide/demonstrate at least 2 years of leadership experience with the ability to head and direct technical support teams.
5. Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems.
6. Has project management skills, must be research, goal, and result-oriented, with excellent verbal and written communication, and should be able to effectively communicate with technical & non-technical people.
7. Can work with minimal supervision and must be willing to work long hours and be on-call duty.
8. Experience in technical coaching and staff development is mandatory.

Work Location: San Juan
Schedule: 5 days a week onsite
Office Hours: 8:00 AM - 5:00 PM / 7:00 AM - 4:00 PM
Days Off: 2 Days Off (Weekends)

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