Technical Support Manager

1. Candidate must possess at least Bachelor's/College Degree in Computer Science, Computer Engineering or related IT course from a Reputable College / University.
2. At least 2 years of experience in a related function is required.
3. Experience in remote desktop and onsite technical assistance is required.
4. Provide/demonstrate at least 2 years leadership experience with an ability to head and direct technical support teams.
5. Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems.
6. Has project management skills, must be research, goal and result oriented, excellent verbal and written communication, should be able to effectively communicate with technical & non-technical people.
7. Can work with minimal supervision and must be willing to work long hours and be on-call duty.
8. Experience in technical coaching and staff development is mandatory.

Work Loc: San Juan
5 days a week Onsite
Office Hours: 8:00AM-5:00/7:00AM-4:00PM
2 Days Off (Weekends)