Technical Support

1.Ensure of the right troubleshooting and proper recommendation to fix the reported problem/s.
2.Report update on assigned schedule services in a daily basis.
3.Provide recommendation for all reported concerns except Premiere warranty and our of scope areas.
4.Provide acknowledgement, timely and regular update/feedback.
5.Inquire with Premiere Lenovo for the recommended parts.
6.Remind coordinators for prepared work permit and entry pass for each assigned tickets.
7.Ensure to inform clients that he is on the way for the service request.
8.Remind customers to anticipate surveys from Lenovo.
9.Assist Co-Inhouse engineer and in house engineers inquiry if in need of assistance onsite for technical concerns.
10.Assist additional concerns or additional schedules along the way.
11.Accomplish Daily Report, Petty submission/Liquidations and Monthly KPI.
12.Accomplish monthly training and refresher course.
13.Among other things that are related to technicalities..

NEAR IN UNION BANK EASTWOOD LIBIS QUEZON CITY

Assigned Client: Union Bank Eastwood Libis