**LOCATION**:
**JOB DESCRIPTION**:
- The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.
**JOB RESPONSIBILITIES**:
- Provides technical support and guidance to resolve users' computer hardware and software problems.
- Applies knowledge of computer software and hardware to assist users in resolving problems.
- Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
- Coordinates service or replacement of defective products from vendors and manufacturers.
- Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
- Drafts or revises user training manuals and procedures.
- Maintains logs of support services provided in the ticketing system or other appropriate databases.
- Develops training materials and/or provides onsite training as requested.
- Performs other related duties as assigned.
**JOB REQUIREMENTS**:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite.
- Thorough understanding of technology commonly used by clients and employees.
- Ability to explain technical problems to non-technical employees.
**Skills**:
- Ability to Learn New Software and Hardware.
- Active Listening.
- Analysis of Technical Issues.
- Application Support.
- Assessing Customer Support Needs.
- Attention to Detail.
- Strong knowledge of software packages.
**Hiring Process & Privacy Notice**
Owens collects information from job applicants during the recruitment process.
To obtain a job with one of our companies, you may be required to take assessment tests and complete and pass a background screening, including criminal records checks.
Recruitment information is generally retained for 6 months unless there is an extended legal mandatory retention period.
If you would like us to keep your information for future career opportunities, please indicate your consent below.
If you are hired, your information will be retained for longer.