Staff4Me is currently seeking a highly skilled and enthusiastic Technical Support Engineer (API and Networking) to join our team. As a Technical Support Engineer, you will provide exceptional support to our clients, focusing on API integrations and networking solutions. You will collaborate with cross-functional teams to deliver superior technical assistance and ensure customer satisfaction.
Responsibilities Provide technical support and troubleshooting assistance to clients for API integrations and networking-related issues. Assist clients in the setup and configuration of API integrations. Identify and resolve complex technical problems related to API connectivity, data transfer, and network infrastructure. Collaborate with customers and internal teams to analyze and understand their technical requirements. Develop and maintain technical documentation, including API guides, troubleshooting procedures, and knowledge base articles. Work closely with the development team to escalate and resolve critical customer issues. Continuously update knowledge of API specifications, networking protocols, and industry best practices. Provide training and guidance to clients on API usage and best practices. Manage and track customer issues, ensuring timely resolution and customer satisfaction. Participate in on-call rotations to provide support during off-business hours. Good understanding of REST APIs and JSON, and demonstrated experience using PostmanFluent with Excel for importing, exporting and manipulating dataBasic understanding of networking concepts such as switches, access points, and VLANs Basic experience interacting with virtual machines and ESXI Excellent written and verbal communication skills in English - Competitive salary and benefits package.
- Opportunity for growth and career development.
- Training and support to enhance technical and customer service skills.
- Work in a dynamic and multicultural environment.