We are in need of Technical Support Associates to join our dynamic team in Davao City. As a full-time member of our customer service call centre, you will play a crucial role in providing exceptional technical support and assistance to our valued clients.
What you'll be doing:
Responding to inbound calls from customers and providing efficient, friendly, and knowledgeable technical support
Troubleshooting and resolving a wide range of technical issues related to our products and services
Documenting customer interactions and maintaining accurate records
Escalating complex issues to the appropriate team or department as needed
Continuously learning and staying up-to-date with the latest product updates and industry trends
Collaborating with cross-functional teams to identify and implement process improvements
What we're looking for:
Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
Strong problem-solving and critical thinking abilities, with the capacity to quickly diagnose and resolve technical issues
Familiarity with common software applications and technologies
Exceptional attention to detail and the ability to maintain accurate records
A proactive and adaptable mindset, with a willingness to learn and grow
Can start immediately
What we offer:
We value our employees and strive to create an environment that fosters professional growth and work-life balance. Some of the key benefits we offer include:
Competitive salary and performance-based incentives
Comprehensive health and wellness benefits package
Opportunities for career advancement and skill development
Flexible work arrangements and time-off policies
A collaborative and supportive team culture
Apply now to become a Technical Support Associate.