Technical Support And End User Services Manager - San Juan

The Technical Support and End User Services Manager will be the lead onsite technology resource 24/7; Responsible for managing the onsite Local Support and assure that internal clients receive a high level of support on a daily basis; Serves as an escalation point for critical issues from our user community and manage projects to completion on or ahead of schedule; Manage projects and issue resolution expectations by communicating status to the ICT Manager in a timely manner; Performs full supervision of the ICT Hardware Technical Support Group.

JOB QUALIFICATIONS:
- Candidate must possess at least Bachelor's / College Degree in Computer Science, Computer Engineering and/or related IT course/s from a Reputable College /  University
- At least 2 years of experience in a related function is required
- At least 2 years leadership experience with an ability to head and direct technical support teams
- Experience in remote desktop and onsite technical assistance is required
- Experience in technical coaching and staff development is mandatory
- Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems
- Has project management skills
- Must be research, goal, and result-oriented
- Excellent verbal and written communication | Should be able to effectively communicate with technical & non-technical people
- Can work with minimal supervision
- Amenable to work in San Juan
- Work Schedule: Monday - Friday | 8:00AM-5:00PM / 7:00AM-4:00PM | Weekends Off | Must be willing to work long hours and be on-call duty
- Salary Range: ?60,000 - ?80,000