Technical Support And End User Services Manager - San Juan

The Technical Support and End User Services Manager will be the lead onsite technology resource 24/7; Responsible for managing the onsite Local Support and assure that internal clients receive a high level of support on a daily basis; Serves as an escalation point for critical issues from our user community and manage projects to completion on or ahead of schedule; Manage projects and issue resolution expectations by communicating status to the ICT Manager in a timely manner; Performs full supervision of the ICT Hardware Technical Support Group.

JOB QUALIFICATIONS: Candidate must possess at least Bachelor's / College Degree in Computer Science, Computer Engineering and/or related IT course/s from a Reputable College / UniversityAt least 2 years of experience in a related function is requiredAt least 2 years leadership experience with an ability to head and direct technical support teamsExperience in remote desktop and onsite technical assistance is requiredExperience in technical coaching and staff development is mandatoryExcellent analytical and problem solving skills, combined with the ability to provide quick resolution to problemsHas project management skillsMust be research, goal, and result-orientedExcellent verbal and written communication | Should be able to effectively communicate with technical & non-technical peopleCan work with minimal supervisionAmenable to work in San JuanWork Schedule: Monday - Friday | 8:00AM-5:00PM / 7:00AM-4:00PM | Weekends Off | Must be willing to work long hours and be on-call dutySalary Range: ?60,000 - ?80,000