Technical Support And End User Services Manager

The Technical Support and End User Services Manager will be the lead onsite technology resource 24/7.
This role will be responsible for managing the onsite Local Support and assuring that internal clients receive a high level of support on a daily basis.
This person will serve as an escalation point for critical issues from our user community and manage projects to completion on or ahead of schedule.
A key component of this position is to manage projects and issue resolution expectations by communicating status to the ICT Manager in a timely manner.
Performs full supervision of the ICT Hardware Technical Support Group.
Minimum Qualifications:
Candidate must possess at least a Bachelor's/College Degree in Computer Science, Computer Engineering, or a related IT course from a reputable college/university.
Experience in remote desktop and onsite technical assistance is required.
Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems.
Must have project management skills, be research, goal, and result-oriented, and possess excellent verbal and written communication skills.
Should be able to effectively communicate with both technical and non-technical people.
Can work with minimal supervision and must be willing to work long hours and be on-call duty.
Experience in technical coaching and staff development is mandatory.
Work Location: San Juan (Head Office)
Work Schedule: 5 days a week
Onsite Office Hours: 8:00 AM - 5:00 PM / 7:00 AM - 4:00 PM
Days Off: 2 Days Off (Weekends)

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