Technical Support And End User Services Manager

Details of the offer

The Technical Support and End User Services Manager will be the lead onsite technology resource 24/7.
This role will be responsible for managing the onsite Local Support and assure that internal clients receive a high level of support on a daily basis. 
This person will serve as an escalation point for critical issues from our user community and manage projects to completion on or ahead of schedule.  
A key component of this position is to manage projects and issue resolution expectations by communicating status to the ICT Manager in a timely manner.
Performs full supervision of the ICT Hardware Technical Support Group.

Candidate must possess at least Bachelor's/College Degree in Computer Science, Computer Engineering or related IT course from a Reputable College /  University.
Experience in remote desktop and onsite technical assistance is required.
Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems.
Has project management skills, must be research, goal and result oriented, excellent verbal and written communication, should be able to effectively communicate with technical & non-technical people.
Can work with minimal supervision and must be willing to work long hours and be on-call duty.
Experience in technical coaching and staff development is mandatory.

Work Location: San Juan (Head Office)

Work Sched: 5 days a week
Onsite Office Hours: 8:00AM-5:00/7:00AM-4:00PM
2 Days Off (Weekends)


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Requirements

Crm Developer

• Design and develop systems to support both business and technical integration needs. • Responsible for development efforts for software enhancements, exten...


National Capital Region

Published a month ago

Business Intelligence Consultant (Powerbi)

Qualifications: • Bachelor's degree in Business Intelligence, Data Analytics, Information Systems, or a related field. • Minimum 3+ years of experience as a ...


Hunter'S Hub, Inc. - National Capital Region

Published a month ago

Software Development Engineer Position

Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work....


Neksjob - National Capital Region

Published a month ago

Senior Network Engineer

Qualifications Technical abilities: 1. Minimum of 8yrs of solid experience performing hands-on routing, switching and security System Integration, TAC or Se...


Hunter'S Hub Incorporated - National Capital Region

Published a month ago

Built at: 2024-11-21T22:36:46.027Z