Technical Support And End User Services Manager

• Responsible for managing the onsite Local Support and assure that internal clients receive a high level of support on a daily basis.
• Serve as an escalation point for critical issues from our user community and manage projects to completion on or ahead of schedule.
• Manage projects and issue resolution expectations by communicating status to the ICT Manager in a timely manner.
• Performs full supervision of the ICT Hardware Technical Support Group.
• Candidates must possess at least Bachelor's/College Degree in Computer Science, Computer Engineering or related IT course from a Reputable College / University.
• At least 2 years of experience in a related function is
required.
• Experience in remote desktop and onsite technical assistance is required.
• Provide/demonstrate at least 2 years leadership experience with an ability to head and direct technical support teams.
• Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems.
• Has project management skills, must be research, goal and result oriented, excellent verbal and written communication, should be able to effectively communicate with technical & non-technical people.
• Can work with minimal supervision and must be willing to work long hours and be on-call duty.
• Experience in technical coaching and staff development is mandatory.

SALARY:
60K-80K