Technical Support And End User Services Manager

Qualifications:
-Candidate must possess at least Bachelor's/College Degree in Computer Science, Computer Engineering or related IT course from a Reputable College / University.
-At least 2 years of experience in a related function is required.
-Experience in remote desktop and onsite technical assistance is required.
-Provide/demonstrate at least 2 years leadership experience with an ability to head and direct technical support teams.
-Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems. -Has project management skills, must be research, goal and result oriented, excellent verbal and written communication, should be able to effectively communicate with technical & non-technical people.
-Can work with minimal supervision and must be willing to work long hours and be on-call duty.
-Experience in technical coaching and staff development is mandatory.

Duties and Responsibilities:
-Will lead onsite technology resource.
-Responsible for managing the onsite Local Support and assure that internal clients receive a high level of support on a daily basis.
-Will serve as an escalation point for critical issues from our user community and manage projects to completion on or ahead of schedule.
-Will manage projects and issue resolution expectations by communicating status to the ICT Manager in a timely manner.
-Performs full supervision of the ICT Hardware Technical Support Group.

Work Schedule:
5 days a week (Onsite)
Office Hours: 8:00AM-5:00/7:00AM-4:00PM
2 Days Off (Weekends)