Technical Support And End User Services Manager

JOB DESCRIPTION:
The Technical Support and End User Services Manager will be the lead onsite technology resource 24/7. This role will be responsible for managing the onsite Local Support and assure that internal clients receive a high level of support on a daily basis. This person will serve as an escalation point for critical issues from our user community and manage projects to completion on or ahead of schedule. A key component of this position is to manage projects and issue resolution expectations by communicating status to the ICT Manager in a timely manner. Performs full supervision of the ICT Hardware Technical Support Group.
QUALIFICATIONS:
• Candidate must possess at least Bachelor's/College Degree in Computer Science, Computer Engineering or related IT course from a Reputable College / University.
• At least 2 years of experience in a related function is required.
• Experience in remote desktop and onsite technical assistance is required.
• Provide/demonstrate at least 2 years leadership experience with an ability to head and direct technical support teams.
• Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems. Has project management skills, must be research, goal and result oriented, excellent verbal and written communication, should be able to effectively communicate with technical & non-technical people.
• Can work with minimal supervision and must be willing to work long hours and be on-call duty.
• Experience in technical coaching and staff development is mandatory