Technical Support And End User Services Manager - 2 Years Exp

Description:
The Technical Support and End User Services Manager will be the lead onsite technology resource 24/7. This role will be responsible for managing the onsite Local Support and assure that internal clients receive a high level of support on a daily basis. This person will serve as an escalation point for critical issues from our user community and manage projects to completion on or ahead of schedule. A key component of this position is to manage projects and issue resolution expectations by communicating status to the ICT Manager in a timely manner. Performs full supervision of the ICT Hardware Technical Support Group.

Qualification:
-Candidate must possess at least Bachelor's/College Degree in Computer Science, Computer Engineering or related IT course from a Reputable College / University.
-At least 2 years of experience in a related function is required. Experience in remote desktop and onsite technical assistance is required.
-Provide/demonstrate at least 2 years leadership experience with an ability to head and direct technical support teams.
-Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems.
-Has project management skills, must be research, goal and result oriented, excellent verbal and written communication, should be able to effectively communicate with technical & non-technical people.
- Can work with minimal supervision and must be willing to work long hours and be on-call duty. Experience in technical coaching and staff development is mandatory.