Technical Support Analyst

Company Profile: A well-know BPO company that offers a digital transformation solutions and IT consulting services

Position: Technical Support Analyst
Company Industry: IT-BPO Company
Work Location: Ortigas
Work Schedule: Morning-Mid shift
Work Set Up: Onsite/Hybrid
Salary: Php 30,000-60,000

Benefits: Insurance and HMOCareer growthCompany perksWork life balanceSalary Increase Job Requirements: 2-3 years' experience in Customer Technical Support and Technical communicationExperience in troubleshooting different hardware and software issuesFamiliarity with basic phone etiquette and excellent listening abilities.Strong written and vocal English communication abilities.Open to work onsite Job Responsibilities: Responsible for responding to all customer request and inquiresAccurately responds to clients' questions via email, phone and other channels.Actively participation to company trainingTroubleshoot issues with team members and technical resources as necessary to guaranteecomplete resolution.Building a good relationship with client and customer Recruitment Process: Paper ScreeningHr InterviewHiring Manager Interview