Position: Technical Services Director
Department: Technical
Location: Clark Global City, Pampanga, Philippines
Reporting To: Chief Executive Officer
Subordinates: Technical Team
Overview:
The Technical Services Director is responsible for the implementation of all technology infrastructures which includes data center, network and server services, service monitoring, user support/help desk, workstation management, servers, storage and related software.
This position will lead the Technical Services team in TRT with overall responsibility for technology infrastructure planning and deployment of technology for various projects for the customers.
Key Deliverables:
The Technical Services Director is responsible to deliver the following:
- To lead the technology infrastructure strategy and execution for the Company
- Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.
- Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company's requirements and expectations.
- Development of governance process.
- Build strategic relationships for creating value for the Company.
- Participate in the formulation of the company's business plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business.
- Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
- Leadership for delivery of 24/7 service operations and KPI compliance.
Professional Capabilities:
- 15+ years' total experience, including 5+ years in a 24/7 environment
- Experience of leading overall infrastructure for a complex organization and network
- Working knowledge of Storage Area Network (SAN) and related technologies, Cisco-based network communications technology, High availability and disaster recovery architecture, communication and related technologies
- Exposure to ITIL concepts and adoption.
Key Accountabilities:
- Overall manage and lead a team of Global Service Desk Engineers, Field Engineers, Consulting Engineers, Client Service Partners, Value Chain Administrators.
- Ensure delivery of 24/7 service operations and KPI compliance.
- Manage escalations and give timely resolutions to the customers.
**Job Types**: Full-time, Permanent
**Salary**: From Php100,000.00 per month
**Benefits**:
- On-site parking
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Mabalacat, Pampanga: Reliably commute or planning to relocate before starting work (required)