Technical Service Engineer

About Our Client Provides machine solutions in the food industry.
Job Description Assist all members of the Commercial Department to ensure they can respond effectively and promptly.Analyse and review information from applicants involved in various sample, claim, and analysis processes, requesting clarification as needed for proper process management.Hold ongoing discussions with Field Technicians to confirm subsequent steps in the process and resolve technical inquiries.Receive materials for analysis and manage their physical shipment to the production centres responsible for testing.Aid field technicians in tracking materials, identifying alternatives, and checking sample status.Prepare periodic reports on samples and claims for the commercial team's review.Monitor the status of sample, analysis, and claim processes at all times.Communicate directly with local Technical Assistance teams at production centres, as well as with R&D and Quality, to expedite samples, analyses, or claims investigations.Understand the processes and systems used for management.Be knowledgeable about products and applications, including their descriptions, coding, and traceability.Occasional Responsibilities: Participate in product and process sessions, both as a listener and speaker.Provide training on corporate support processes related to samples, analyses, and claims to other employees.Travel to subsidiaries to stay informed about the various products and processes within the Group.May take charge of managing the coding and assignment of products as departmental needs arise.The Successful Applicant Strong technical experience in the food industry.Based in National Capital Region.Great communication skills.What's on Offer Great opportunities for professional and personal growth.Competitive salary and benefits.
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