Job Category: Customer Service
Job Location: Mabalacat , Pampanga
Looking for a new career opportunity with great perks and benefits? Today is the day to land a job that you love and work with an Australian-based team! What are you waiting for? Apply now ! Why you will love working with this Client? Our client is a company that offers high quality garage door and gate products. This client is based in Australia and are extending growth in the Philippines. Be part of this amazing team of professionals and experience exiting career opportunities. Location / Shift Mabalacat Office, Morning Shift NOTE: You must be willing to work in the office in the above office location to apply for this position Job Description We are looking for Technical Customer Support who w ill have to answer incoming customer calls regarding after-hours emergencies. You must have potential for being on back up if someone is away or sick. You are also responsible for t riaging calls, gathering details, explaining fees, contacting on-call technicians to dispatch jobs, and entering jobs into the internal system. Roles and responsibilities: ? 5-6pm make follow up calls to customers we have sent quotes out to. ? Build databases in excel spreadsheet ? Email management of inbox ? Prepare basic responses ? Respond to basic enquires – we will have templates and price list ? Set up jobs for any work orders that come in and mark needs to be booked for the day office staff to deal with ? Check any voice messages ? Follow up with jobs on a dashboard – waiting on client, reattend etc ? Other adhoc/admin tasks Qualifications ?Experience in a call center ?Trade/contractor industry experience preferred ?Strong communication skills ?Detail-oriented ?Able to work nights and weekends ?Good understanding of programs such as office 365, outlook, excel, power point, canva etc ?Technically savvy ?Experience with job management software such as Aroflo. ?Great level of verbal and written English Why join optiBPO?optiBPO is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals that supports clients across Australia, New Zealand, United States, Canada, United Kingdom, and Europe. optiBPO helps clients in planning, building, and managing dedicated offshoring teams in the Philippines.
Enjoy great perks and benefits such as in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It is important for us to help you advance your career by elevating growth strategies and learning opportunities throughout your career journey with us. #J-18808-Ljbffr
