Technical Coordinator

Received request, concern and issues via email and ticket monitoring.Provide acknowledgement, timely and regular update/feedback on client's requests or queries.Create a service ticket for warranty / billable repair process.Secure schedule to dispatch for onsite visit / service completion.Manage timely updates to client's pending service request until service is completed.Validate if there are void / under warranty part.Send formal quotation to customers for void / out warranty units and other billable service task.Validate the report of technical / provincial service partners and update accordingly.Re-route customers to point person if concern was forwarded to them but non service related.Monitor and keep track of all open ticket until closed or resolved.