Technical Contact Centre Agent

Customer Experience
Job description

At Melita, we're all about tech, innovation, and having a blast while doing it! We're on the hunt for tech-savvy, energetic individuals to join our "Tech Squad" as Technical Contact Centre Agents. If you're a self-proclaimed tech geek (or almost), love helping people, and ready to make troubleshooting a fun adventure, this is your chance to shine!

Job Description:

As a Technical Contact Centre Agent, you won't just be answering calls; you'll be taking up technical challenges, assisting customers, and making their day brighter. Our "Tech Squad" is all about turning complex technical issues into problem-solving missions through phone, chat, and email support.

Key Responsibilities: Be the hero of the day by resolving technical inquiries and sharing your tech wisdom;Dive into the digital world to process orders, handle account inquiries, and offer guidance to customers;Master the art of handling customer concerns with ease;Keep detailed records of your tech support adventures;Achieve and exceed tech-tastic performance metrics;Stay up-to-date with the latest telecommunications trends.
Job requirements
Qualifications: A passion for all things tech;Exceptional communication skills;Ability to translate tech jargon into plain English;Basic computer skills (knowing your way around gadgets and software);A knack for teamwork and the ability to work independently;A desire to embrace a fast-paced tech-savvy environment;Previous customer service experience is a plus, but enthusiasm is a must.Committed to the job and has a good work ethic
What's in it for you?
Competitive salary with additional bonuses based on departmental objectivesLearning & Development programs to ensure continual growth;Opportunities to grow and advance further in our one-of-a-kind, fun-fuelled company;A vibrant and energetic work environment;Health insuranceTransport & Meal allowanceAttendance bonusSuper fun team building events and activities