Technical Chat Support Representative

We're looking for a Technical Chat Support Representative to join our dynamic team in Cebu Central Visayas. In this full-time role, you will be responsible for providing exceptional customer service and technical assistance through live chat interactions.

What you'll be doing
Engage with customers through live chat to troubleshoot technical issues and provide solutions
Understand and apply technical knowledge to address a variety of customer inquiries
Document customer interactions and maintain accurate records
Collaborate with team members to share best practices and improve customer service processes
Continuously expand your technical expertise to stay up-to-date with product and service developments

What we're looking for:
Strong communication and interpersonal skills with the ability to effectively convey information
Keen interest in technology and a willingness to learn
Excellent problem-solving and analytical skills to identify and resolve customer issues
Ability to work in a fast-paced, customer-centric environment
No prior experience is required, as we provide comprehensive training

What we offer:
Competitive salary and performance-based incentives
Opportunities for career advancement and professional development
Comprehensive benefits package, including health insurance and retirement plans
Supportive and collaborative work environment
Regular team-building activities and social events


Apply now to become our next Technical Chat Support Representative!