Technical Chat Support Advisor (Php 24000 - Php 37000)

COMPANY PROFILE: BPO firm that offers customer experience solutions that Fortune 500 businesses, well-known corporations, and disruptive entrepreneurs trust.
Position: Technical Chat Support Advisor
Company Industry: BPO Company
Work Location: Cebu
Salary: Php 24,000 - Php 37,000
Work Set-Up: On-site

JOB REQUIREMENTS:
HS graduate/ Completed 2 years in college / Associate's.
Have a experience in Consumer Electronics Account.
1 year BPO experience (6 months of technical support plus 6 months of chat support experience)
Average to above average English competency, both verbal and written.
Ability to handle high-pressure situations with professionalism

JOB RESPONSIBILITIES:
Respond to customer inquiries via phone, email, or chat in a timely and professional manner
Resolve customer complaints by identifying the issue, providing solutions, and ensuring satisfaction
Maintain accurate records of customer interactions, transactions, and feedback
Collaborate with internal teams to address complex customer concerns effectively
Ensure adherence to company policies, standards, and performance metrics

RECRUITMENT PROCESS: ONLINE PROCESS

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