Technical And Quality Eng. For Highend Appliances/30K/Quezon City

•Technical Support Management
• Audit work orders to ensure the right service interventions are being executed by service centers.
Quality Management
• Monitor and report on quality metrics, and initiate corrective actions when deviation occurs.
• Ensure end-to-end resolution for escalation on quality.
Technical Training and Development
• Design, implement, and deliver training programs for service center technicians to update/troubleshoot, service, and repair skills.
• Monitor the technical readiness of the service team, especially for new products and strategic product releases.
Technical Knowledge Management
• Localize, control, cascade, and ensure maximum utilization of technical content for end-users, service personnel, and service center
technicians.
• Key indices: First Time Fix Service, Repeated Repair in 3 months.
Product Defect Ratio, etc.
Qualifications:
• Graduate of Mechanical Engineering
• At least 3 years of experience in consumer electronics
• Extensive technical knowledge on product for brown lines
• Strong communication skills, able to assimilate across different cultures
• Above average skill in data handling and analysis