Technical Analyst 2-Support (Payroll)

Details of the offer

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).
Able to work with general guidance from senior support engineers and management and, in some areas, may work independently.
Solutions often take time to develop through research, collaboration or problem replication.
Duties and tasks are standard with some variation.
Completes own role largely independently within defined policies and procedures.
One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.
).


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Requirements

E-Commerce Specialist

REQUIREMENT: -Bachelor's degree in Marketing, Business, or any related field -Experience in marketing and e-commerce -Solid knowledge in managing online sell...


Zaine Cosmetics - Philippines

Published a month ago

Senior Java Engineer

We Are Hiring a Senior Java Engineer, 100% Purely Home-based! As a Senior Java Engineer, you will be responsible for: - Designing and Developing Core Compon...


Dev Partners - Philippines

Published a month ago

Technician 1 - Mabalacat, Pampanga

The Engineering Technician I will be performing troubleshooting in any breakdown malfunction encountered during operations while sustaining continuous improv...


Gardenia Bakeries (Phils.), Inc. - Philippines

Published a month ago

Data Analyst Backer

RESPONSIBILITIES: Accountable for real-time reporting and diagnosing trends on key performance metrics. Generating daily to weekly and monthly to yearly KPI ...


Cyberbacker Careers - Philippines

Published a month ago

Built at: 2025-01-13T02:28:32.370Z