EMAPTA is looking for talents for a Pioneer Help Desk Analyst role
***
**ESSENTIAL DUTIES AND RESPONSIBILITIES**: include, but may not be limited to, the following.
Other duties may be requested and/or assigned.
Essential functions are primary job duties that an individual must be able to perform successfully with or without reasonable accommodation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to effectively vet, collect, and evaluate detailed information from end-users to determine method of resolution; log pertinent information and specific details gathered from end-user and categorize, and prioritize requests in the Help Desk ticketing system, ensuring information entered is accurate, descriptive, readable, and grammatically correct.
- Always maintain a high level of courteous customer service and patience with ability to anticipate end-users' needs.
- Communicate professionally with end-users the status of problem resolution ensuring satisfactory outcome.
- Maintain a regular and reliable level of attendance.
**KNOWLEDGE, SKILLS, AND ABILITIES**
- Strong verbal, written and typing skills.
- Excellent interpersonal and customer service skills.
- Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment.
- Ability to act independently and make decisions within scope of the position's responsibilities.
- Always display the utmost professionalism with team members as well as end-users.
- Ability to function well in a high-paced and at times stressful environment.
- Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until permanent resolution can be found.
- Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions.
- Exhibit high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, detail-oriented work environment, and make decisions based upon results of research.
**MINIMUM QUALIFICATIONS**
- Must have at least 1-2 years of Technical Support / Help Desk Experience
- Background with an International Customer Base is required for this role
- Amenable to work on site on Makati on a Night Shift Schedule
**What's in it for you?
**
- Competitive Basic Salary and Non-taxable allowances
- 20 Service Incentive Leaves | 5 convertibles to cash
- Client Initiated Opportunities and Benefits
- Premium office and location (Ayala Avenue)
Schedule:
- 8 hour shift
**Experience**:
- Microsoft 365: 1 year (preferred)
- Network and Server Configuration: 1 year (preferred)
- Remote Desktop Support: 1 year (preferred)
- Technical support: 1 year (preferred)