Job Description
Empower the Work: Model different sales techniques, behaviors and possess the ability to adjust coaching delivery to meet the Sales Team needs in a constantly changing environment.
Impact the bottom line: Will be focused on monitoring sales performance and identify areas of improvement of everyone in the team, learn their obstacles and provide tailored-fit recommendations how they can achieve their sales goals and be part of the top quartile.
Strengthen relationships: In conjunction with the sales team managers, will help increase the overall performance of our sales teams and ensure they improve their skills to achieve their goals.
Take the lead: Have a passion for business success, interest in marketing in the digital online world (Domains, Email, Security and Web Hosting). Improve sales skills of each team members and motivate to deliver quality performance. Brainstorm engagement ideas, and new sales activities to boost sales performance.
People skills: Decision making ability with ownership and leadership. Highest level of People Management & Conflict Resolution Skills. People development and value additional activities. Do the team's appraisals. Conduct periodic huddle sessions and team's performance review sessions. People development and value addition activities – SWOT Analysis, Interpersonal Skills and Team Playing skills.
Metric Management: Execution of sales improvement plans, monitoring and drive incentive plans.
Analytics: Report generation, report analysis, stack ranking and improvement measures. Should be able to analyze data and present positive, opportunities along with corrective measures to improve. Review call recordings and chat transcripts and provide feedback sessions.
Qualifications
At least 2 years consecutive experience as an Account Manager or equivalent (good tenure)Sales & Tech Experience required (at least 1 year for tech & 2 years for Sales in a managerial position)Leading a Webhosting program is an advantage Six Sigma Certification is a plus
Additional Information
Keep a pulse on the agent's sales knowledge and skill gaps, providing alternatives to solving them. Provide feedback to Account or Senior Account Manager as requested/needed to support the continuous improvement plans.Client advocate