Team Manager - Us Banking | Up To 50K Salary

Team Manager – Banking and Financial Clark, Pampanga
Full-time
Job Description Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities o Accomplish weekly deliverables, such as:
Coaching compliance inclusive of RCAs and action Plans.
Weekly Audit requirement and call scrubbings
Team attendance infractions insights thru internal Sutherland attendance tool
Provide ideas that can help the client improve their product, business, processes and/or policies
Present Team Performance to Clients in as needed basis
Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale o Set up accountability discussions on attendance and performance challenges
o Report potential red flag on employee retention and partner with Operations Manager on stay interviews
o Keep employees in the loop for any internal and external updates
o Have Team participate on Site and Program employee engagement
Qualification:
At least 2 years of experience as a Team Leader/Team Manager in a BPO setup with US banking and financial background – credit card, collections or auto loan Job Type: Full-time
Pay: Php40,000.00 - Php50,000.00 per month
Benefits:
Health insurance Schedule:
8 hour shift Supplemental pay types:
13th month salary Ability to commute/relocate:
Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s):
Current and Expected Salary #J-18808-Ljbffr