**Job Purpose**:
To lead the Manila US Research Team as a National Department in the researching of construction projects, placing a focus on staff performance, recruitment and training, quality and quantity of construction leads created by the team, and to oversee and manage day-to-day office operations in Manila.
- Liaise with US and PH Research Management and staff to drive performance of the Department
- Deliver KPIs set by US Research Senior Management
- Excellent quantity and coverage of projects assigned to Manila-US Research Department
- Maintain and drive quality output of the Manila-US Research Department
- Handle inbound client inquiries within given timeframe if necessary
- Handle staff hiring, training and management of Manila-US Research Department
- Facilitate team and one-on-one meetings to ensure quality and direction of Research team (setting daily targets for each researcher, reviewing activity regularly, discuss specific aspects of performance and improvement areas if needed)
- Targeted mentoring of staff
- Allocation of work on a day-to-day basis (as required in response to market requirements)
- Monitoring the work flow and quality of each researcher
- Develop and enhance the efficiency of existing organizational processes and procedures to enhance and sustain organization's internal capacity and operations
**Qualifications**:
- 2-3 years of experience in BPO set-up/ customer service environment
- Bachelors' Degree holder in any field
- Experience working nightshift in a Team Leader position
- Must be experienced in handling a team
- Excellent communication skills in both written and verbal
- Great interpersonal skills to engage with teams and stakeholders effectively
- Able to work in night shift (10pm - 7am)
- Able to work onsite in Makati City
- Preferably able to travel overseas
**Benefits**:
- Additional leave
- Life insurance
- Opportunities for promotion
- Paid training
Schedule:
- Monday to Friday
- Night shift
Supplemental Pay:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)