Team Leader-Provider Calls-Mod

Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.



Job title: Team Leader-Provider Calls-Mod

Job Description: The Team Leader is responsible for providing leadership and mentoring to Brand Advocates and ensuring the smooth running of shifts. The Team Leader will assist the Operations Manager in managing agent performance, monitoring attendance and punctuality, and ensuring that correct log in times and breaks are adhered to.

Location: Iloilo, Philippines



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