Team Leader/Operations Supervisor (Bpo)

Team Leader/Operations Supervisor (BPO) - START ASAP!!

 

Job Description:
Drive overall performance and manage outbound cold calling sales for a US based client voice processes Life Insurance Business

Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines.

Produce reports to gauge process performance and lead process meetings / calls. In addition to Service level target, AHT, and voice quality on calls will be key metrics to be focused on.

 

Work Location:
Ayala Business Park, Cebu CityEducation Requirements:
Strictly "Bachelor's Degree Holder"

Minimum Qualifications:
Minimum of 3 years work experience in Business Process Outsourcing (BPO)

Should have 2 years experience as Team Leader/Operations Supervisor in BPO industry (International Voice business)

Excellent written and verbal communication skills.

Proficient personal computer skills including Microsoft Office

Amenable to work onsite

Not currently employed and can start ASAP

NOTE:
CANDIDATES WHO CAN START ASAP WILL BE PRIORITIZED!