Team Leader - Medical

- At least with prior experience in the BPO industry, preferably in a similar role or in a related field such as virtual assistance or project management.
- Strong leadership qualities. Ability to motivate, inspire, and manage a team effectively to achieve goals and targets.
- Excellent verbal and written communication skills are crucial for effectively liaising between team members, clients, and upper management.
- Organizational skills.
- Problem-solving skills.
- Adaptability: Should be adaptable to changes, whether it's in processes, technology, or client requirements.
- People management skills: This includes skills such as conflict resolution, performance management, coaching, and mentoring.
- Medical knowledge: Understanding of medical terminology, procedures, and regulations as this helps in accurately addressing client queries and ensuring compliance with healthcare guidelines.

JOB DESCRIPTION:
- Team management: Lead and supervise the team. Assign tasks and monitor progress. Provide guidance, coaching, and support to enhance performance.
- Client communication: Serve as the main point of contact for clients to understand their needs and expectations. Address inquiries, concerns, and escalations promptly.
- Quality assurance: Conduct performance evaluations and audits. Provide feedback and training to improve service quality.
- Reporting and analysis: Prepare reports on team performance. Analyze data to identify trends and opportunities. Present findings and recommendations.
- Adherence to policies and standards: Ensure compliance with company policies and regulations. Uphold ethical standards and confidentiality.

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