Team Leader (Medical Device Complaints Handling)

Job title: Team LeaderProcess: Medical DeviceWork set-up: Night and shifting schedule, work onsiteLocation: CebuSalary range: 25K - 32KRequirements:• Excellent communication skills• Bachelor of Science in Nursing or Pharmacy or any allied science courses• 3-4 years of work experience in MEDICAL DEVICE COMPLAINTS HANDLING• With team management of at least 2 years in a BPO setting• Has knowledge and experience in MEDICAL DEVICE COMPLAINTS HANDLING• Can start ASAP (preferably unemployed)• College/Bachelor's Graduate (any course)• Willing to work onsite• Okay to work on a night and shift scheduleResponsibilities:• Overall responsibility for achieving Client's service level expectations and maintaining high-quality delivery• Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies• Has a clear understanding of customer KPIs.• Understand the relationship between PFMEA and the Quality Control Plan• Identifies and coordinates PFMEA/ Quality Control Plan improvements.• Manages efficient work allocation and tracks the overall performance of team members• Manages daily team attendance• Manages team attrition• Ensures floor policies are followed• Manages administrative tasks• Keeps oneself updated, aware of, and compliant with all Company policies and procedures which include Information Security Management Systems• Keeps all company information which includes customer information confidential and secured