Team Leader

**Responsibilities**
- Develop a schedule to assess training needs
- Conduct employee surveys and interviews
- Consult with other trainers, managers, and leadership
- Track and compile collected data
- Conceptualize training materials based on data and research
- Communicate training needs and online resources
- Create training strategies, initiatives, and materials
- Contact and utilize outside vendors and resources for instructional technology
- Test and review created materials
- Maintain a database of all training materials
- Instruct employee training and onboarding
- Conduct training through new training materials
- Review employee performance and learning
- Coordinate and monitor enrollment, schedules, costs, and equipment
- Can document processes and procedures when overseeing client training sessions
- Create Product Knowledge Tests and maintain its data

**Qualifications**
- At least one (1) year of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role;
- Excellent verbal and written communication skills;
- Above-average technical know-how;
- Familiarity with e-Commerce, ZenDesk, or any other CRM tools; and
- Flexibility and willingness to work on different shifts.
**Job Types**: Full-time, Permanent

Schedule:

- Night shift

Supplemental pay types:

- 13th month salary
- Performance bonus

Application Question(s):

- Are you willing to relocate?
**Experience**:

- Team Lead: 1 year (preferred)