Team Leader

As a Team Leader, you will be responsible for the following:

- Manage and develop a team of Customer Service Representatives
- Ensure the company production goals are met
- Create a work environment that is conducive to long term employment and employee satisfaction
- Manage voluntary attrition of team encouraging ownership of CSR's and proactively discussing issues and providing feedback
- Analyze call volume statistics for service levels and schedule adherence and to monitor agent calls for quality and professionalism
- Understand and be committed to the short and long term direction of the company
- Create unique ways to reward exceptional behavior or employee performance, in addition to the methods used by the company
- Manage employee attendance within company guidelines
- Ensure high morale within in the team

**Salary**: Php27,000.00 - Php34,000.00 per month

**Benefits**:

- Additional leave
- Company events
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Transportation service provided

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Dumaguete City, Negros Oriental: Reliably commute or planning to relocate before starting work (required)