Job DescriptionJoin a leading Australian telecommunications company that's reshaping the industry as a challenger telco and internet service provider. Our client goes beyond being a mere utility; it's an experience-driven entity committed to excellence from the ground up. With a focus on technology and innovation, they deliver top-notch service across consumer, business, and wholesale sectors. At the core of their ethos lies a can-do culture fostering excitement and innovation, propelling the deployment of game-changing solutions tailored to address customer pain points. Backed by a highly enthusiastic team, they ensure exceptional customer service, guaranteeing a superior internet experience for all. Here, you'll be part of a dynamic team dedicated to shaping the future of telecommunications and making the internet experience truly remarkable.Job Description As a Team Leader, you will lead and manage a team dedicated to meeting all client expectations. Your role will involve providing regular and impactful coaching to your team members, fostering their professional growth and enhancing their performance.Here's an overview of your future role: Employment Type: Full-timeShift: Day Shift Work Setup: Onsite, MakatiWhat do you need to succeed? Previous experience as a team leader for an AU telecommunications campaign is a must.Minimum 2 years of leadership experience in the related industry.Strong leadership skills, including the ability to inspire and influence others, build trust, and foster a collaborative work environment.Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels of the organization.What awaits you in this role?Manage a team to ensure meeting all client expectations.Provide regular and impactful coaching to your team.Handle escalations to ensure customers' concerns are resolved.Role model our core values and guide your team to demonstrate these values every day.Support your team in their personal growth and career goals.Maintain a thorough knowledge of all relevant regulations and monitor compliance within your team.Provide feedback and analysis to leadership to help identify and resolve issues and assist with resource management.Why choose us? HMO coverageCompetitive PackagePrime office locationDay shift scheduleStandard government and Emapta benefitsTotal of 20 annual leaves to be used on your own discretionFun engagement activities for employeesMentorship and exposure to global leaders and teamsUpskilling through Emapta AcademyCareer growth opportunitiesDiverse and supportive work environmentWho are we? At Emapta, we pride ourselves on offering more than just a job – we provide a lifestyle. Enjoy the perfect work-life balance with our flexible arrangements, empowering you to excel both personally and professionally. Embrace exciting global opportunities that broaden your horizons and enrich your career journey. We offer a competitive compensation package that acknowledges your talent and dedication.Embrace flexible work arrangements and seize global opportunities to broaden your horizons. Emapta's competitive compensation package, combined with a vibrant work culture, will undoubtedly make your journey with us an exciting and fulfilling one. Take your career to new heights, gain exposure to diverse industries, and contribute to exciting projects while thriving in an environment that values your dedication and accomplishments.#EmaptaExperience
