Team Leader - Healthcare

JOB DESCRIPTION:

People Management:
- Leading and developing a team of Aftercare Coordinators; responsible for the overall direction, coordination and evaluation of the team.
- Carrying out supervisory responsibilities in accordance with client's policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
- Communicating policies to coordinators and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.

Project Management:
- Solving complex vendor invoicing issues and proactively heading off negative service trends
- Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures
- Development, analysis and improvement of new strategies and procedures
- Developing and achieving performance goals and objectives in order to achieve vendor promise expectations
- Perform other projects and duties as required

JOB RECQUIREMENT:
- Knowledge on Outlook, Word and Excel or similar desktop applications
- Demonstrated ability to meet deadlines while managing multiple projects
- Good Communications skills – Written & Verbal in English
- Applicants must be willing to work in 3F Market! Market! Bonifacio Global City, Taguig
- Amenable to work for a shifting schedule

QUALIFICATIONS:
- With three years of Team Leader work experience in a healthcare account under BPO company
- Willing to work on-site in Market! Market!, and willing to render overtime

EXPERIENCE:
- Team Leader: 2 years (Preferred)
- BPO: 2 years (Preferred)

Enjoy the following benefits!
Non-taxable allowance
HMO Coverage upon hire
Vacation Leaves up to 24 credits
Sick Leave Conversion
Group Accident Insurance
Applicant Referral

Benefits:
Additional leave
Company Christmas gift
Company events
Employee discount
Health insurance
Opportunities for promotion
Promotion to permanent employee

Schedule: 8 hour shift
Afternoon shift
Day shift
Night shift
Overtime
Rotational shift

Supplemental pay types:
13th month salary
Overtime pay