Team Leader (Freight Forwarding) - Wfh

Responsibilities:

Reports directly to Operations Manager for service delivery results
Communicate team status, tasks accomplishment, and direction (Oversee and monitor day to day operations)
Provides status of reporting to client
Serves as a focal point to communicate ad resolve issues
Escalate issues which cannot resolve by the team
Provide guidance with the team based on management direction and client's direction
Develop an action plan that the team will use to reach their goals
Lead and facilitate constructive communication (problem solving and collaboration)
Discover Training needs and provide coaching and mentoring
Focus the team on the tasks at hand or client's requirements.
Perform job tasks as needed

Qualifications:

In-depth knowledge of performance metrics and end to end of Customer Service function of freight forwarding
Proven work experience as a team leader or supervisor
Experience in Cargowise
Organizational and time-management skills
Decision making skills
Strong verbal and written English communication skills
Excellent customer service orientation
Strong familiarity with internet and MS Office applications
Previous contact centre experience in a voice account is an advantage

Others:

HMO and Life insurance coverage on the first day of work
Amenable to work on different shifts (Night Shift)
Permanent Work from Home set-up