Team Leader For Retail Customer Service | Philippines

All Jobs > Team Leader for Retail Customer Service | Philippines


Remote - Philippines, PHL
Description
Who we are Peak Support is a rapidly growing services provider offering a wide range of services such as customer support, sales operations and business process outsourcing to high-growth companies. Our headquarters is in Cambridge, Massachusetts with delivery centers across the Philippines, Colombia, Europe and India.
Our mission is to empower our team to innovate and deliver beyond expectations, and we're currently looking for a Team Lead for Customer Service (Retail)  for one of our projects to champion this mission and grow with us!
Our client is building a groundbreaking software solution, purpose-built to support today's commercial contractors. From helping customers to manage their service all the way to project management, we're breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. 
Some requirements for this position: Strong verbal and written English skills  Strong performance management background  Open to shifting, flexible in terms of work hours, and working on holidays  Excellent coaching skills  Possess above average English written and verbal communication skills  With demonstrable track record in achieving targets and improving agent performance  Service and customer-focused  Strong analytical skills; very detail-oriented  Strong decision-making and problem-solving skills  Knowledgeable in call center tools and processes Experience supporting a retail/E-commerce account in the BPO space Experience: 2+ years of Team Leader experience in the BPO industry required. What we offer Full time, permanent employment opportunity Competitive compensation & benefits package Chance to be part of an awesome team!  Requirements Technical requirements: Internet speed upload & download: at least 10mbps CPU : Intel Core i Series (i3-7000, i5-4000, i7-5000, i9) or better, Pentium G5400/N6400 or better, Xeon E Class or better / AMD Ryzen 3 2200G or better, Athlon 3000, Silver, Gold or better or Apple M1, Intel Core i Series (i3-7000, i5-4000, i7-5000, i9) or better, Pentium G5400/N6400 or better, Xeon E Class or better / AMD Ryzen 3 2200G or better, Athlon 3000, Silver, Gold or better. 8GB RAM Windows 10 (64-bit) or better; or MacOS 12 (Monterey) or better #J-18808-Ljbffr