Team Leader - Fixed Weekends Off

Urgent in need of a Team Leader to start ASAP in Davao City!Responsibilities:• Monitors team performance and oversees day-to-day operations• Maintains an in-depth knowledge of account/s• Drives performance, motivates and reinforces teamwork• Communicates relevant information to the team on a timely basis• Conducts up-training on process and policies update as needed• Monitors and evaluates phone calls and emails for quality assurance• Provide feedback and quality evaluation coaching weekly• Conducts annual performance reviews• Conducts 4th and 5th-month assessment to probationary employees• Provides team performance reports and analysis• Conducts employee performance review with Ops Manager• Recognizes high performance and rewards accomplishmentsQualifications:• At least more than 1 year inbound experience• Proven leadership skills and functional knowledge in BPO Industry• Excellent oral and written communications skills• Proficient in writing reports and business correspondences• Strong interpersonal skills• Customer-orientedPerks and Benefits:• Government mandated benefits• Fixed rest days on weekends• 13th month bonus incentive