As a Team Leader, you will be responsible for leading a team of customer service agents and ensuring the efficient and effective delivery of high-quality service to our clients. This is a full-time position based in Davao City, Davao del Sur, with fixed weekends off, providing you with a great work-life balance.What you'll be doing:Overseeing the day-to-day operations of your team, including scheduling, monitoring performance, and providing coaching and feedbackImplementing and enforcing customer service policies and procedures to ensure consistent and exceptional service deliveryIdentifying and addressing training needs for your team, and facilitating skill development and knowledge sharingCollaborating with other teams and departments to resolve customer issues and achieve overall business objectivesAnalysing team and individual performance metrics to identify areas for improvement and implement effective strategiesFostering a positive and engaging team culture, and promoting a customer-centric mindsetWhat we're looking for:Minimum of 1 year of experience in a customer service supervisory or team leadership roleStrong communication and interpersonal skills, with the ability to effectively coach and motivate a teamExcellent problem-solving and decision-making abilities, with a focus on delivering high-quality serviceProficient in using customer service management tools and data analysis to drive performance improvementsFamiliarity with call centre operations and a deep understanding of customer service best practicesA positive and proactive attitude, with a commitment to continuously improving processes and team performance What we offer:As a Team Leader, you can expect:Competitive salary and performance-based bonusesComprehensive health and wellness benefits, including medical and dental coverageOpportunities for professional development and career advancementA collaborative and supportive team culture that values work-life balanceAccess to state-of-the-art technology and resources to excel in your role If you're ready to take on the challenge of leading a high-performing team and contributing to our company's success, we encourage you to apply now.