Team Leader - Data Entry Non-Voice

Job Summary: As a team lead, he/she would have experience in a supervisory/manager role in a call center. The incumbent would be the primary point of contact with client and would be responsible for all day-to-day activities. Key responsibilities would include.
Key responsibilities End to end service delivery as per direction from the client. Provide insights to the leadership on what the areas of improvement and manage change within the process. Resource management to assure delivery consistency and high-quality service. Resource development to ensure that learning and capability enhancement are a focus area. Continuous improvement to improve service delivery and ensure maximized efficiencies across all program processes Propose corrective/improvement solutions based on facts and data and implement and track improvement projects throughout the program. Ensure consistency with the customer by calibrating quality ratings through successful interactions with the client quality team. Qualifications & Desired Skills Good Communication Skills Able to work onsite in Cebu With 1-2 years of experience in BPO as Team Leader Can Start ASAPCan work onsite in 8TH FLOOR SKYRISE ALPHA BLDG CEBU BUSINESS PARK