Team Lead - Sourcing & Procurement JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Responsibilities: Acts as the single focal point of contact and support to team members on all operational issues. Manages new starter training and induction and the continued development and maintenance of Standard Operating Procedures (SOP). Runs weekly team meetings. Copy minutes to Operations Manager/Director. Publishes and administers the team roster. Undertakes monthly quality control through the analysis and scoring of a random sample of teamwork orders and provide monthly summary report to operations manager. Undertakes monthly feedback and coaching sessions with each of your team members to discuss quality and quantity of work. Identifies training gaps in your team and provide the relevant training or source appropriate training resource or course. Manages direct reports to ensure that service delivery standard and agreed workflow process is maintained. Conducts regular meetings with probationary staff and formally assesses and documents any issues prior to the 3 month formal review. Conducts annual performance reviews for each of your direct reports. Manages policies on attendance. Takes the appropriate timely coaching as required. Documents and copies manager on all coaching sessions. Undertakes 360-degree feedback at least once per annum. Suggests and presents to the Management Team ways to improve operational efficiency (ie more calls/work orders per day), quality of work, technology enhancement, etc. Undertakes all operational responsibilities as described under Management Team responsibilities template. Ensures any client complaints and critical incidents are formally documented through RCA; participate in the issue resolution. Recognizes and rewards individual performance, encourages a culture of excellence within your team. Assists and supports other Team Leaders in their role, solicit a team culture between your peers. Location: On-site – Taguig, Philippines
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
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