Grab the opportunity, achieve your highest potential with iOPEX Technologies! Roles: Customer Service Team LeadHealthcare Team LeadLocal Healthcare AccountWe are looking for awesome and talented Operations Supervisors who want to join our growing #happy@work team! The Role: The team leader for operations is responsible for providing training, coaching, and feedback for the team, ensuring that the team goals are met, and making performance assessments for each member. They will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the team's potential.
Roles & Responsibilities Analyzing data, quality monitoring, coaching to strengths and opportunities.Answering procedural and navigational questions, conducting side-by-side coaching, and conducting team huddles/meetings and updates.Meet performance standards, metrics, and goals set by the department.Handle appropriate escalations and communicate to stakeholders when necessary.Competencies For the Job Know how to handle and improve metrics.Presentation and Data Analysis.Strong coaching and people-development skills through call listening, quality feedback, etc.Ability to deal with demanding customers and escalations.What's in it for you? Our people enjoy some amazing perks, check out a few below: Competitive salary package.Exciting employee engagement activities.Learning sessions every week.Fast career growth.Accessible location.HMO.OT/Holiday pay.Leave credits.Leave conversions.Night differential.Uncapped annual appraisal.2 days off.And most importantly, you'll be part of a growing company with a dynamic and engaging team. Interested? Here are ways to reach us: Send a message to ******** .Email me at ******** .Walk in and look for MIKE. Our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig.Don't miss out on this opportunity to join a dynamic and growing team. Apply now!!!
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